Who We Are
Welcome to Careviya (“we,” “our,” or “us”). Careviya is a medical tourism and healthcare facilitation company that assists international patients in accessing medical treatment in India. We help patients connect with hospitals, doctors, and healthcare professionals and provide assistance with treatment coordination and related services.
Our website address is: https://careviya.com
We respect your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, submit an enquiry, or use our services.
2. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information
- Full name, age, gender, and date of birth.
- Email address, telephone number, WhatsApp number, and country of residence.
- Passport or identification details, where required for travel or treatment coordination.
- Contact and communication preferences.
Medical Information
To help coordinate medical treatment, we may collect information such as:
- Medical history and existing health conditions.
- Symptoms, diagnosis, and treatment requirements.
- Medical reports, prescriptions, laboratory results, and diagnostic images.
- Details of previous treatments, proposed procedures, and doctor consultations.
Website and Technical Information
When you visit our website, we may automatically collect your IP address, browser type, device information, pages visited, referral sources, and other technical information through cookies and analytics tools.
You should share only the information necessary for your enquiry or requested services.
3. How We Use Your Information
Careviya may use your information to:
- Respond to enquiries and requests for medical assistance.
- Understand your healthcare requirements and facilitate communication with relevant hospitals and doctors.
- Request treatment opinions, medical evaluations, and cost estimates from healthcare providers, where authorised.
- Coordinate appointments, consultations, treatment schedules, and hospital visits.
- Assist with travel, accommodation, visa documentation, and other related arrangements when requested.
- Communicate updates about your enquiry, treatment coordination, and services.
- Improve our website, customer experience, and service quality.
- Maintain business records and comply with applicable legal and regulatory obligations.
- Send marketing communications where permitted by law and, where required, with your consent.
Careviya provides medical tourism facilitation and coordination services. Medical diagnoses, treatment recommendations, and clinical decisions are made by qualified healthcare professionals and the relevant healthcare providers.
4. Medical Information and Confidentiality
We understand that medical information is sensitive and requires special care.
Your medical records and health-related information will be used for purposes such as facilitating medical evaluations, obtaining treatment estimates, arranging consultations, and coordinating healthcare services.
We may share relevant medical information with hospitals, doctors, diagnostic centres, and other healthcare providers when necessary to fulfil your request and in accordance with applicable law and your authorisation.
We take reasonable measures to protect medical information from unauthorised access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Please avoid sending sensitive medical documents through unsecured channels unless necessary. Where available, use the designated contact or document-sharing method provided by Careviya.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and remember user preferences.
Cookies may be used to:
- Ensure that the website functions correctly.
- Remember website preferences.
- Analyse website traffic and performance.
- Support security and spam prevention.
- Measure marketing effectiveness, where applicable.
Some cookies may be provided by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, we will request consent before using non-essential cookies.
6. Comments and Website Forms
If visitors leave comments or submit forms on our website, we may collect the information entered in those forms, along with the IP address and browser information where applicable, to help prevent spam, respond to enquiries, and maintain website security.
Information submitted through contact forms, medical enquiry forms, or other website forms may include your name, contact details, country, treatment requirements, and any supporting information you choose to provide.
Please ensure that information submitted through our website is accurate and that you have permission to provide any information relating to another person.
7. Media and Uploaded Documents
If you upload images, medical reports, or other documents to our website or share them with Careviya, you should ensure that they do not contain unnecessary personal information.
Images may contain embedded metadata, including location information. Please remove unnecessary metadata before uploading images where appropriate.
Medical documents and other personal files will be handled in accordance with this Privacy Policy and applicable law.
8. Sharing Your Information
Careviya does not sell your personal information or medical records.
We may share relevant information with the following parties when necessary for the purposes described in this policy:
- Hospitals and healthcare professionals: To obtain medical opinions, treatment plans, cost estimates, and appointments.
- Diagnostic centres and healthcare service providers: Where required for your requested healthcare arrangements.
- Travel and accommodation providers: When you request assistance with travel, lodging, or related arrangements.
- Visa and administrative service providers: Where necessary to assist with documentation and travel coordination.
- Technology and service providers: Including website hosting, communication platforms, secure storage, analytics, and IT support providers.
- Professional advisers and authorities: Where disclosure is required by applicable law, legal proceedings, or legitimate regulatory requirements.
We aim to share only the information reasonably necessary for the relevant purpose.
Where information is transferred to another country or shared with a healthcare provider outside your country of residence, we will take the steps required by applicable data protection laws.
9. Embedded Content and Third-Party Websites
Our website may contain embedded content, such as videos, maps, images, social media posts, or links to external websites.
Third-party websites and services operate under their own privacy policies and terms. They may collect information about your interaction with their content, use cookies, or process technical information.
Careviya does not control the privacy practices of external websites. We recommend reviewing their privacy policies before sharing personal information with them.
10. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including medical coordination, responding to enquiries, maintaining records, resolving disputes, and complying with legal obligations.
Medical records and documents may be retained for the period necessary to provide the requested services or meet applicable legal and contractual requirements.
When information is no longer required, we will take reasonable steps to securely delete it, destroy it, or anonymise it, subject to applicable law and legitimate record-retention requirements.
11. How We Protect Your Information
Careviya takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
Depending on the systems and services used, these measures may include access restrictions, secure storage, authentication controls, and appropriate safeguards for information sharing.
However, internet-based communication and electronic storage involve inherent risks. We cannot guarantee absolute security of information transmitted online.
12. Your Privacy Rights
Depending on your country of residence and the laws applicable to your information, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable legal and record-retention requirements.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain types of processing, where applicable.
- Request a copy of your information in an appropriate format, where applicable.
- Opt out of marketing communications.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
13. Children’s Privacy
Careviya recognises that parents or legal guardians may seek medical assistance on behalf of children.
Where a patient is a minor, we will handle personal and medical information in accordance with applicable law and any required parental or legal guardian authorisation.
Our website is not intended to encourage children to independently submit sensitive personal or medical information without appropriate adult involvement.
14. International Data Transfers
As a medical tourism company facilitating treatment in India for international patients, Careviya may need to transfer relevant personal or medical information across national borders.
Such transfers may occur when coordinating with hospitals, doctors, travel providers, or other service providers in different countries.
We will take reasonable steps to ensure that such transfers comply with applicable data protection requirements and that appropriate safeguards are implemented where required.
15. Legal and Regulatory Compliance
Careviya aims to handle personal information in accordance with applicable data protection and privacy laws, including relevant Indian data protection requirements and other applicable laws governing international patients.
The collection, processing, storage, and transfer of personal or medical information will be subject to the requirements that apply to the particular activity and the individuals concerned.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or legal requirements.
Any revised policy will be published on this page with an updated effective date. We encourage visitors to review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal or medical information is handled, please contact us.
Careviya – Medical Tourism and Healthcare Facilitation
Website: https://careviya.com
Email: [sanyam@careviya.com]
We will review and respond to privacy-related requests in accordance with applicable law.